Running the till

You work on Sell → POS / Till.

To sell something:

1. Tap the item’s photo tile, or type in Search products by name…, or tap Scan and scan the barcode. In a rush, the ★ Top sellers tile shows your best sellers on one page (a category bar at the top on most tills; a Café home tile on a minimart/grocery till — see “Adding items” below).
2. One tap adds the item with its usual options already chosen. To change the options, press and hold the tile for half a second — the options box opens with the defaults pre-ticked; adjust and tap Add to cart — AED X. (A few items always open the box on a plain tap — when the till can’t guess a complete valid choice for you.)
3. Repeat for every item. Use the − and + buttons on a line to change quantity.
4. Pick the Order type: Dine-in, Takeaway or Delivery.
5. Tip, promo code or discount? Tap the Adjustments row above the total.
6. Tap Pay now AED X. Pick Cash, Card, Apple Pay, Google Pay or Other.
7. Cash: tap a money chip or type what the customer gave you. The screen shows the Change. Press Enter to finish.

The 6 things you will need every day:

1. Open Team → Shifts (or the shift panel on the till page).
2. Tap Clock in.
3. Count the cash in the drawer. Tap Set opening float and enter that amount.

The three ways to add an item:

• Tap it. Categories are across the top — the first pill is ★ Top sellers, a one-page grid of what sells most (learn this page first). Tap a category, tap the item’s photo tile— every tile shows the photo and price, so you can sell by sight before you’ve memorised names.
• Search it. Type in Search products by name…. Results appear as you type.
• Scan it. Tap Scan and use the camera, or just fire the barcode gun — the till listens all the time.

Item not on the menu? Tap Open item, type a name and a price. Use this rarely — it deducts no stock.

Items with options (size, milk, extras):

One tap = the usual. Tapping a tile adds the item straight to the cart with the default options — no box, no extra taps. The cart line lists what was chosen, so glance at it once. To change the options: press and hold the tile for half a second — the options box opens with the defaults pre-ticked; the button at the bottom shows the live price (Add to cart — AED X). A few items always open the box on a plain tap — when the defaults aren’t a complete valid choice, the till asks instead of guessing.

Weighed items (by kg):

The till asks for the weight in grams. Type what the scale shows. A weighed line has no − / + buttons. Each weighing is its own line. Second bag of olives = weigh again, new line.

Kitchen notes. Tap + Note under the line. Type the request (“no ice”, “extra hot”). It prints on the kitchen ticket and shows on the Kitchen screen.

Park and resume. Customer forgot their wallet: tap Park. The cart is saved and cleared. They come back: tap Park again, pick their sale from the list. Carry on.

Order type and tables. Pick Dine-in, Takeaway or Delivery under Order type. Dine-in shows a table picker. No tables set up yet? Counter service is fine — or a manager adds tables on the Tables page.

Tap the big Add customer button. Type their phone number (starts +971). Pick the match, or save them as new with a name.

Do this before paying so the sale counts for their points.

Send to kitchen vs Pay now:

• Send to kitchen — food goes to the Kitchen screen now, money comes later. A green Sent chip appears with the order number.
• Pay now AED X — take the money immediately. Use for takeaway coffee, retail, anything quick.

To take payment later on a sent order: find it on the Recent panel and tap ⚠ Collect payment.

Tip, promo code or discount first? Tap the Adjustments row just above the total. It folds open to Tip (10% / 15% / 20% chips or a typed amount), Promo code (type it, e.g. FLOW10) and Discount (+ Add— managers type it straight in; cashiers need a manager PIN 🔒). Once set, the closed row still shows a green summary so nothing hides. Only one discount per order — a promo code and a manual discount won’t both fit.

The Take payment window:

1. Pick the Method: Cash, Card, Apple Pay, Google Pay, Other. (The till remembers your last choice.)
2. Cash: tap a quick amount chip or type into Cash tendered. The window shows Tendered and Change.
3. Card / wallets: take the payment on the card terminal first, then you may type the slip number in Payment reference (optional).
4. Press Enter or tap the Confirm — AED X button.

If the confirm button is grey, read the red line above it — usually the cash entered is too little.

Splitting the bill:

1. In the Take payment window tap Splitting the bill? Tap here. Bina saves the order first, then takes each payment separately.
2. Tap ½ or ⅓ for an even split, or type the exact amount for this person.
3. Confirm. The window shows what is still Remaining. Repeat until zero.

Each person can pay a different way — cash then card is fine.

On a line in the cart: wrong quantity — use − and +. Wrong item — remove the line. An Undo chip appears for a few seconds if you slip.

Refunds, voids, reprints (all on the order, not the cart):

Find the order on the Recent panel (right side) or the Orders page.

• Print — prints the receipt again. The copy says *** REPRINT *** so nobody can claim it twice.
• Refund — money back on a paid order. Full or part amount.
• Void — cancel an unpaid/mistake order, with a reason.

If the button shows 🔒, you need a manager. They type their PIN — never learn or share anyone’s PIN.

Just paid and the print links are not there yet? The chip says ⚡ syncing — prints from Recent in ~2s. Wait two seconds, then print from Recent.

No internet? Nothing changes for you. Keep selling — orders queue up and send themselves when the line returns. Do not close the tab, do not restart the machine.

On the Home page from 5 PM you will see 🌙 Closing up? Follow it in order:

1. Settle open tickets — every order finished or voided (Orders page; managers can use Close stale tickets).
2. Count the drawer & clock out — on your shift, tap Clock out. The cash-up asks what you counted, then tap Close shift. It shows Expected closing vs your count. Over or short is recorded — tell your manager, do not “fix” it.
3. Run the Z-Report — usually the manager (Reports → Z-Report).